QA/QC

The tools we use to ensure the best quality products and delivery services include:

• Hiring only the most competent and motivated people
• State-of-the-art manufacturing equipment and processes
• Highly efficient manufacturing operations
• Automated systems to ensure consistency and accuracy
• Internationally recognized quality management certifications
• Cutting-edge technology and manufacturing platforms
• On-going improvement programs

Working with customers to improve our services

To gauge how effectively the Customer Relations group fulfills the needs of our customers, we conduct a worldwide customer satisfaction survey annually.

We use survey results to identify new ways to improve our product quality and delivery. For example, we recently increased the size of our big bags for 1,000 kg products to improve convenience for customers and safety for operators.

Working with suppliers to ensure best quality

Our local manufacturing sites also use a multi-faceted supply chain survey program to ensure that we consistently receive best-quality materials that meet our product specifications and our customers’ requirements.